Shipping

Order Processing Time

Orders are processed within 1 day.

Shipping Time

Standard Shipping (Free): 7–15 days

Delivery times are estimates and may be slightly affected during peak periods.

Shipping Cost

We offer free shipping on all orders unless otherwise stated at checkout or in a special promotion.

Shipping Location

Orders are shipped from the United States, the United Kingdom, France, Germany, Australia, and China-based fulfillment centers.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and link within 24 hours of shipment.

If you ordered multiple items, they may be shipped from different fulfillment centers and arrive in separate packages at slightly different times.

Shipping Carriers

We work with major carriers including USPS, UPS, FedEx, and DHL to deliver your order as efficiently as possible.

Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to weather conditions, holiday seasons, high order volume, or carrier disruptions. If your order is delayed beyond the expected timeframe, please contact us and we will assist you promptly.

Shipping Address

Please ensure your shipping address is complete and accurate at checkout. If you need to make changes, contact us as soon as possible after placing your order.

Lost, Stolen, or Damaged Packages

We stand behind every order.
If your package is marked as delivered but you have not received it, please contact us within 3 days. In accordance with our Refund Policy, we will investigate with the carrier and provide a one-time replacement if the package is deemed lost in transit. For items that arrive damaged, please reach out with photos so we can arrange a free replacement.

International Shipping

Currently, we ship to the United States, Canada, Australia, the UAE, and European countries.

Customs, Duties, and Taxes

Crenjo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If a package is refused due to unpaid customs duties, the customer will be responsible for any original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to our warehouse.

Contact Us

If you have any questions about shipping or delivery, please contact our support team through the Contact Us page or email us directly at contact@crenjo.com