Got a question? You’re probably not the only one! We’ve gathered answers to the most common questions here—hope it helps you find what you need 😇
Order & Shipping
Orders are processed within 1 business day. Delivery typically takes 5–7 business days within the United States.
Yes, we offer free standard shipping on all orders within the United States. Any applicable expedited shipping options will be shown at checkout.
Once your order ships, you’ll receive a tracking link via email within 24 hours.
Currently, we only ship within the United States.
If your order hasn't shipped yet, contact us right away and we'll update your address.
We primarily use USPS, UPS, and FedEx depending on your location and shipping method.
If your order is marked as delivered but you have not received it, please contact us as soon as possible at contact@crenjo.com. We may ask for your order details and, if needed, confirmation from the carrier. We’ll work with you to resolve the issue and offer a replacement or refund where applicable.
While most orders arrive within the estimated timeframe, delays can occasionally occur due to weather, high demand, or carrier issues. If your order is delayed beyond the expected delivery time, please contact us and we’ll assist you in tracking and resolving the issue.
Returns & Refunds
We accept returns within 30 days of delivery for a full refund or exchange.
You have 30 days from the delivery date to initiate a return.
Items must be unused, unwashed, and in original packaging with tags attached.
Contact our customer service team or use the returns portal in your account.
Return shipping is free for defective items. For other returns, a small fee may apply.
Refunds are processed within 5–7 business days after we receive and inspect your returned item.
Contact us immediately with photos. We'll send a replacement or full refund.
Yes! We're happy to process exchanges for different sizes or colors.
No problem! We can look up your order using your email address.
Yes, you can choose store credit if you prefer, which never expires.
Certain items are not eligible for return, including perishable goods, custom or personalized products, personal care items, and hazardous materials. Sale items and gift cards are also non-refundable.
Once your return is received and inspected, we will process it within 5–7 business days. You’ll be notified once your return has been approved and your refund has been issued.
If your return does not meet our return requirements, it may not be approved. In such cases, we will notify you and may offer to send the item back to you at your expense.
Orders & Payments
We accept major credit and debit cards, including Visa, Mastercard, American Express, and other secure payment options available at checkout.
Your payment is charged immediately after your order is successfully placed.
Orders are processed quickly, so changes or cancellations are not guaranteed. If you need to make a change, please contact us as soon as possible and we’ll do our best to assist you.
Payments may be declined due to incorrect billing details, insufficient funds, or bank security checks. Please verify your information or contact your bank for more details.
Yes, you will receive an order confirmation email shortly after placing your order. If you don’t see it, please check your spam or promotions folder.
Yes, all transactions are processed through secure and encrypted payment gateways to ensure your information is protected.
Yes, we offer Cash on Delivery (COD) on eligible orders. Availability will be shown at checkout.
In some cases, a small advance payment may be required to confirm your order. The remaining amount can be paid in cash at the time of delivery.
You may be required to pay a partial amount upfront when placing your order. The remaining balance will be collected in cash upon delivery.
Advance payments help us confirm genuine orders and reduce cancellations, ensuring faster and more reliable delivery.
Product & Quality
Yes, we carefully select and source our products to ensure quality, durability, and customer satisfaction.
We aim to display products as accurately as possible. However, slight variations in color or appearance may occur due to screen settings or lighting.
Yes, we only offer genuine products sourced from trusted suppliers.
We recommend reviewing product descriptions, specifications, and images carefully before purchasing. If you need help, feel free to contact us.
If your item doesn’t meet expectations, you can request a return within our 30-day return window, provided it meets our return conditions.
Account & Support
No, you can place an order as a guest. Creating an account is optional and allows you to manage orders more easily.
You can contact us anytime at contact@crenjo.com. Our support team is here to assist you.
We typically respond within 24 hours during business days.
Once your order is shipped, you’ll receive a tracking link via email. You can use it to monitor your delivery status.
Please check your spam or promotions folder. If you still can’t find it, contact us and we’ll resend it.
Yes, if you have an account, you can update your details anytime by logging in.