At Crenjo, we aim to process and deliver your orders as quickly as possible. All orders are shipped securely from within the United States. Please review our shipping policy below for important details about processing, delivery, tracking, and shipping-related issues.
Last Updated: April 2026
Order Processing Time |
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Shipping Time |
Delivery times are estimates and may be slightly affected during peak periods. |
Shipping Cost |
We offer free shipping on all orders unless otherwise stated at checkout or in a special promotion. |
Shipping Location |
All orders are shipped from U.S.-based fulfillment centers to ensure fast and reliable delivery. |
Order Tracking |
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and link within 24 hours of shipment. |
Shipping Carriers |
We work with major carriers including USPS, UPS, FedEx, and DHL to deliver your order as efficiently as possible. |
Delivery Delays |
While we do our best to ensure timely delivery, delays may occur due to weather conditions, holiday seasons, high order volume, or carrier disruptions. If your order is delayed beyond the expected timeframe, please contact us and we will assist you promptly. |
Shipping Address |
Please ensure your shipping address is complete and accurate at checkout. If you need to make changes, contact us as soon as possible after placing your order. |
Lost, Stolen, or Damaged Packages |
We stand behind every order. If your package is marked as delivered but you have not received it, or if it arrives damaged, we’ll replace it or issue a full refund. Please contact us as soon as possible. We may request basic details such as your order number, tracking information, or photos to process your claim quickly. |
International Shipping |
Currently, we only ship within the United States. |
Contact Us |
If you have any questions about shipping or delivery, please contact our support team through the Contact Us page or email us directly at contact@crenjo.com |